Availability & Support Policy

How Finpliq communicates support, maintenance and availability expectations.

At a glance

• Support is provided through published contact channels and product support routes where available.
• Availability targets should be described as targets unless backed by a contractual SLA.

Full policy

• Support channels include the published Finpliq contact email and any in-product support flows enabled in the application.
• Maintenance may be scheduled outside peak business hours where possible. Urgent security or reliability fixes may be deployed sooner.
• Incident communication should state known impact, affected services, progress and recovery steps without exposing sensitive information.