Business Continuity Policy

Owner: Operations

Effective from: 8 July 2026

Last reviewed: 8 July 2026

How Finpliq keeps essential service operations available during disruption.

At a glance

Business continuity planning prioritises login, customer access, core records, filing evidence and support communication.
Finpliq should maintain contact, escalation and recovery procedures for material incidents.

Full policy

Continuity scenarios include hosting outage, database outage, email supplier disruption, payment supplier disruption, HMRC API disruption, key staff unavailability and security incident.
Priority services include authentication, user dashboard, business records, filing evidence, HMRC workflow status, support communications and admin incident response.
Continuity plans should be reviewed after material incidents and before major releases.