Infrastructure
Availability & Support Policy
How Finpliq communicates support, maintenance and availability expectations.
- Owner
- Operations
- Effective from
- 8 July 2026
- Last reviewed
- 8 July 2026
- Review cycle
- Annual or following material change
At a glance
Support is provided through published contact channels and product support routes where available.
Availability targets should be described as targets unless backed by a contractual SLA.
Full policy
Support channels include the published Finpliq contact email and any in-product support flows enabled in the application.
Maintenance may be scheduled outside peak business hours where possible. Urgent security or reliability fixes may be deployed sooner.
Incident communication should state known impact, affected services, progress and recovery steps without exposing sensitive information.