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Infrastructure

Availability & Support Policy

How Finpliq communicates support, maintenance and availability expectations.

Owner
Operations
Effective from
8 July 2026
Last reviewed
8 July 2026
Review cycle
Annual or following material change

At a glance

Support is provided through published contact channels and product support routes where available.

Availability targets should be described as targets unless backed by a contractual SLA.

Full policy

Support channels include the published Finpliq contact email and any in-product support flows enabled in the application.

Maintenance may be scheduled outside peak business hours where possible. Urgent security or reliability fixes may be deployed sooner.

Incident communication should state known impact, affected services, progress and recovery steps without exposing sensitive information.